Support

Help with Pros Cam, the all-in-one app for making social videos on your phone.

Write to us at

Tell us what happened, which iPhone you use and the version of Pros Cam (it is at the foot of Pros Cam's Settings). A screenshot or screen recording helps a lot. We read every message.

Common questions

The camera or microphone shows nothing

Pros Cam needs your permission for both. Open the iPhone's Settings, scroll to Pros Cam, and switch on Camera and Microphone.

The script doesn't move when I speak

The script follows your voice using the iPhone's speech recognition. In the iPhone's Settings, under Pros Cam, allow Speech Recognition. If you read in a language other than your iPhone's, choose it in Pros Cam's Settings, under Recording. You can always scroll the script yourself, or switch to talking points and step through them with a tap.

Saving to Photos doesn't work

Allow Pros Cam to add to your photo library: iPhone Settings, Pros Cam, Photos. If a long video stops saving, try a lower size or quality in Export and share, then try again.

Where are my videos kept?

On your iPhone, inside Pros Cam. They are not uploaded to us. Deleting the app deletes them too, so save the ones you want to keep to Photos first.

Recording with both cameras isn't offered

Recording the front and back cameras together needs an iPhone that supports it: iPhone XS, iPhone XR or newer.

Stop sharing how I use the app

Pros Cam can send us which features are used, never your videos, voice or words, so we know what to improve. Switch it off in Pros Cam's Settings, under Recording, with "Share how I use Pros Cam". Anything not yet sent is discarded.

Something else

Write to support@pros.cam. We are glad to hear ideas too.